Refund policy
🇮🇳 KERAM India — Return & Refund Policy
Last updated: June 2026
We want you to be fully satisfied with your KERAM purchase. This policy is offered in line with the Consumer Protection Act, 2019 and applicable e-commerce rules.
Return Window
You may request a return within 14 days of delivery. The item must be unused, in its original condition, and returned with original packaging, tags, and all accessories.
How to Start a Return
Email info@keramstore.com with your order number and reason for return. We'll respond with return instructions and the pickup/return address. Please wait for our confirmation before returning any item.
Return Shipping Costs
- For change-of-mind returns, the customer bears the return shipping cost.
- For defective, damaged, wrong, or items not as described, KERAM bears the full return cost and will arrange reverse pickup where available.
Refunds
After we receive and inspect your return, approved refunds are processed to your original payment method (or to your bank account/UPI for COD orders) within 7–10 business days. Refund timelines may vary slightly depending on your bank or payment provider.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product, notify us within 14 days of delivery at info@keramstore.com with photos and your order number. You are entitled to a free replacement or a full refund, including all shipping costs.
Cancellations
Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, it must be processed as a return.
Non-Returnable Items
Items that have been used, washed, or damaged due to misuse, or are not in their original saleable condition, may not be eligible for return.
Orders Fulfilled via Amazon
KERAM products purchased on Amazon.in are subject to Amazon's return and refund policy and should be returned directly through your Amazon account.
Contact
KERAM India Customer Care — info@keramstore.com