Privacy policy

🇮🇳 KERAM India — Privacy Policy

Last updated: June 2026

KERAM (operated by KERAM INDIA, owned by Suresh Pal) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit keramstore.com or make a purchase from us.

1. Information We Collect

  • Personal details — Name, email address, phone number, billing and shipping address
  • Payment information — Processed securely via PayPal or Razorpay. We never store card details on our servers
  • Device information — IP address, browser type, pages visited, time on site
  • Order history — Products purchased, order amounts, dates
  • Communications — Messages sent via contact form or email

2. How We Use Your Information

  • To process and fulfil your orders
  • To send order confirmation and shipping updates
  • To respond to customer service inquiries
  • To send promotional emails — only if you opt in
  • To improve our website, products, and services
  • To comply with legal and tax obligations

3. Sharing of Information
We do not sell, rent, or trade your personal information. We share data only with:

  • Payment processors — PayPal, Razorpay (for transaction processing)
  • Shipping partners — Amazon FBA, Shiprocket, Delhivery, ShipGlobal (for order delivery)
  • Shopify — Our ecommerce platform, bound by their own privacy policy
  • Legal authorities — Only when required by law

4. Data Security
We use industry-standard SSL encryption on all pages of keramstore.com. Payment transactions are processed through PCI-DSS compliant payment gateways. We do not store any credit card or UPI information on our servers.

5. Cookies
Our website uses cookies to remember your preferences and cart items, analyse website traffic and behaviour, and improve your shopping experience. You can disable cookies in your browser settings, though some features may not function correctly without them.

6. Your Rights
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your personal data, withdraw consent for marketing emails at any time, and file a complaint with the relevant data protection authority. To exercise any of these rights, email us at info@keramstore.com

7. Third Party Links
Our website may contain links to third-party websites including Amazon.in. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Children's Privacy
Our store is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Data Retention

  • Order and personal data: retained for a minimum of 7 years as required by Indian tax laws
  • Marketing data: deleted immediately upon unsubscription
  • Account data: retained until account deletion is requested

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of keramstore.com after changes constitutes acceptance of the updated policy.

11. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Maharashtra, India.

12. Contact Us
📧 info@keramstore.com
🌐 www.keramstore.in